Our client is seeking someone who can assist in leading their customer service department and foster positive relationships with their clients. Responsibilities include assisting the Customer Service Director in overseeing the customer service team. Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis. Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service. Train new employees. Required Experience and Skills include: Ten years of customer service experience and five years of supervisory experience required. Bachelor’s degree in Business Administration or a related field preferred. Extensive e-commerce background. Ability to translate your skills to other employees through training and mentoring. Excellent written and verbal communication skills. Proficiency with Microsoft Office Suite. Must have experience with ERP Systems; Epicor or similar. Bilingual (Spanish) a plus. Salary $70,000.